THE SERVICING CREW — OFFICIAL BUSINESS POLICIES

Last Updated: July 2026

PART 1: TERMS & CONDITIONS

1. Service Scope and Vehicle Eligibility

The Servicing Crew provides premium door-to-door vehicle concierge and logistics services, alongside bundled routine maintenance packages.

Excluded Vehicles: Our flat-fee servicing and standard concierge logistics strictly apply to standard commuter vehicles. We do not service high-performance variants (e.g., BMW M-Series, Mercedes-AMG, Audi RS, Porsche), supercars, or any vehicle with an engine displacement exceeding 2999cc.
The above list of excluded categories is indicative and includes, but is not limited to, the examples provided.
The Servicing Crew reserves the right to refuse concierge service or require a custom quotation for any vehicle at our sole discretion, regardless of whether it is explicitly listed above.
Right of Refusal: We reserve the right to verify your vehicle’s make and model via the Land Transport Authority (LTA) registry or physical inspection. If a vehicle is deemed a high-performance or heavily modified track model, we reserve the right to immediately cancel the booking and issue a refund according to our Cancellation Policy.

2. Vehicle Condition and Customer Obligations

To ensure the safety of our drivers and your asset, the following conditions must be met prior to handover:

Roadworthiness: The vehicle must be in a fit, safe, and roadworthy condition upon pickup.
Legality: The vehicle and our concierge service must not be used for, or in connection with, any illegal, illegitimate, or unsavoury activities.
Removal of Valuables: We do not accept any valuables or other articles for safe custody. Customers must remove all personal belongings, cash, electronics, and valuables prior to the vehicle handover; The Servicing Crew and our partner workshops will not be held liable for any lost items.
Dashcams & Valet Mode: We highly encourage the use of active dashcams during transit. If your vehicle is equipped with a "Valet Mode," please activate it prior to handing over the keys.
CEPAS Cards: All CEPAS Cards & it’s equivalent, must be available with sufficient funds, and be present in the vehicle to cover on-road costs while vehicle is under our care. If funds are not sufficient, our company does not take responsibility of any outstanding fines incurred during the course of our service provided.

3. Aesthetic Modifications & Handling

Our concierges exercise extreme care when navigating low-clearance carparks or handling vehicles with specialized aesthetic enhancements, such as delicate matte wraps, aftermarket body kits, and exposed carbon fiber components. However, customers are required to explicitly declare any exceptionally low ground clearance or fragile exterior modifications during the booking process. We are not liable for unavoidable kerb scrapes on undeclared, excessively lowered vehicles.

4. Insurance & Liability Limitations

We take full responsibility for the transit of your vehicle, but we must strictly define the limits of that liability:

Motor Trade Insurance: We are covered by Third-Party Motor Trade Insurance policy against accidents and collisions while being driven by our authorized concierge personnel.
Pre-Existing Defects & Mechanical Failure: We are not liable for any sudden mechanical or electrical failures that occur during transit (e.g., engine stalling, battery failure, warning lights illuminating) unless directly caused by a collision while in our care. All existing faults, dents, and scratches must be disclosed; undisclosed issues found during our mandatory 60-second video handover will be logged and exempt from any liability claims.
Force Majeure: No liability shall be accepted for service delays caused by factors completely outside our control, including but not limited to severe weather, heavy traffic, road accidents, or unexpected workshop closures.

5. Workshop Diagnostics & Transparent Approvals

For customers utilizing our bundled servicing packages:

Our flat fee covers the logistics and the explicitly stated routine maintenance (e.g., engine oil and filter change).
Our flat fee servicing covers up to 7.0litres of premium engine oil - respective of engine specification needs. If your engine requires above this limit, quotation will be provided via Whatsapp communication prior to servicing work commencement.
If our partner workshop identifies further repair work (e.g., worn brake pads, fluid leaks), we will provide you with diagnostic video proof via WhatsApp. No additional work will ever be carried out without your explicit written approval.
Once additional repairs are approved by you, the return timeline of your vehicle may adjust based on parts availability and workshop capacity.

6. Conduct & Right of Refusal

We are committed to providing a safe, professional environment for our concierge team and workshop mechanics. We reserve the right to immediately terminate a service, cancel a booking, and refuse future transactions in the event of any abusive, aggressive, or disruptive behaviours directed toward our staff.

7. Jurisdiction & Dispute Resolution

These terms are strictly governed by the laws of the Republic of Singapore, and any disputes shall be settled under Singapore jurisdiction. The Servicing Crew reserves the right to amend these terms at any time without prior notice.

PART 2: CANCELLATION & REFUND POLICY

Because our concierges and partner workshops reserve dedicated time slots specifically for your vehicle, last-minute cancellations heavily impact our daily routing. Please review our cancellation and rescheduling terms below.

1. Standard Customer Cancellations

We understand that work schedules change. You may cancel your booking with no penalty, provided you give us sufficient notice.

Free Cancellation (24 Hours Notice): Bookings cancelled at least 24 hours before the scheduled pick-up time are eligible for a 100% full refund.
Late Cancellation (Less than 24 Hours): Bookings cancelled less than 24 hours before the scheduled pick-up time will incur a $40.00 Late Cancellation Fee to cover reserved workshop allocation and administrative costs. The remainder of your payment will be fully refunded.

2. "Driver En Route" & No-Shows

Once our driver has been deployed to your location, logistics costs are actively being incurred.

Last-Minute Cancellation: If you cancel while our concierge is already en route to the collection point, or if you fail to hand over the keys within 15 minutes of the agreed time (No-Show), a $60.00 Deployment Fee will be deducted from your refund to compensate our driver for their time and travel.
Uncontactable Customer: If our driver arrives at the designated pick-up point and you are uncontactable via phone or WhatsApp for more than 15 minutes, the booking will be treated as a No-Show. No Refunds will be provided.

3. Business-Initiated Cancellations (Vehicle Exclusions)

As stated in our vehicle eligibility criteria, we strictly do not service high-performance vehicles, dedicated performance divisions, or any engines exceeding 2999cc.

Right of Refusal: We reserve the right, at our sole discretion, to cancel any booking if the vehicle is deemed to be a high-performance model, heavily modified, or mechanically unsafe to drive upon arrival.
Refund for Excluded Vehicles: If we must cancel your booking because your vehicle falls under our Exclusion List, you will be issued a full 100% refund. However, if our driver has already arrived on-site before the exclusion is discovered, a $60.00 deployment fee may be retained from the refund amount.

4. Rescheduling Policy

We prefer to keep you on the road rather than cancel your service entirely.

You may reschedule your pick-up slot once, completely free of charge, provided you notify us via WhatsApp at least 12 hours before your original time slot.
Any subsequent rescheduling, or requests made less than 12 hours prior, will be treated as a Late Cancellation and may be subject to the $30.00 administrative fee.

5. Refund Processing

All approved refunds will be processed back to your preferred or original method of payment (e.g., Credit Card, PayNow).
Please allow 7 to 14 business days for the funds to reflect in your account, depending on your bank or card issuer's processing times.

Customer Acknowledgement

By clicking "Confirm Booking," checking the agreement box, or transferring vehicle keys to an authorized representative of The Servicing Crew, the Customer certifies that they have read, understood, and unconditionally accepted all the terms, conditions, and cancellation rules outlined in this document.